About SHIP

​SHIP counselors are trained, certified, and experienced in offering one-on-one information for all aspects of Medicare, health insurance and drug plans. A program of ARC, SHIP provides assistance, explanations, and plan comparisons. There is never a cost, sales, or any insurance affiliations.

SHIP is especially helpful for those new to Medicare who are trying to navigate the system and meet deadlines or to anyone wanting to lower current insurance costs and understand options. Help is available by individual appointment at various times each month.  Call ARC at 309-888-9099, and a counselor will return your call to set an appointment.

Walk-in hours are available on the 4th Monday of each month ONLY. Walk-ins start at 1 PM with no appointment needed. First come, first served. SHIP is a program of the Illinois Department on Aging.


Save the Date: New to Medicare

Are you new to Medicare or will you be soon?  Or do you want to learn more about basics of Medicare? Consider attending one of the upcoming sessions offered by the ARC SHIP Medicare Counselors.

  Wednesday, April 11th at 1:00 PM or Wednesday, June 6th at 10:30 AM. 

Register for a session at ARC or by calling 888-9099.  You do not need to be an ARC member to attend. The presentation will cover the basic concepts listed below followed by an opportunity for questions. 

  • Medicare Part A & B
  •  the costs and benefits
  •  enrollment steps
  •  deadlines not to miss
  •  what Medicare covers and does not cover
  •  an overview of secondary insurance
  •  Medicare card number changes (for all) to begin in 2018

  Note: Part D prescription drug coverage will not explained in detail in these presentations but will be fully covered in a separate presentation at ARC later in the fall closer to Open Enrollment. 


senior health insurance program offerings

​​​​​Building Hours

6:30 AM - 7:00 PM, Mon. - Thurs. 

​6:30 AM - 4:00 PM, Fri.

8:00 AM - Noon, Sat.

​New Replacement Medicare Cards Are Coming

To help protect your identity, Medicare will be issuing new cards with 11 randomly assigned number & letters, replacing the Social Security numbers currently used. The Centers for Medicare and Medicaid will begin mailing them in April, about 8 million per month, continuing through March of 2019.   As the mailing is random, people in the same household may not receive the new card at the same time. Both the old card number plus the new one will work with medical services up till Jan 2020, allowing time for this large change to transition. Medicare asks that all people be wary of any phone calls claiming to be from Medicare or a medical provider and asking for your new number. Do not respond; Medicare only initiates contacts by mail. Also, please note that this change only impacts your Medicare claim number and has no effect on anyone’s Social Security card numbers. 


PDF-viewing capability required

*See calendars for program dates & times*

Phone: 309-888-9099