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*See calendars for program dates & times*

Phone: 309-888-9099


senior health insurance program offerings

About SHIP

​SHIP counselors are trained, certified, and experienced in offering one-on-one information for all aspects of Medicare, health insurance and drug plans. A program of ARC, SHIP provides assistance, explanations, and plan comparisons. There is never a cost, sales, or any insurance affiliations.

SHIP is especially helpful for those new to Medicare who are trying to navigate the system and meet deadlines or to anyone wanting to lower current insurance costs and understand options. Help is available by individual appointment at various times each month.  Call ARC at 309-888-9099, and a counselor will return your call to set an appointment.

Walk-in hours are available on the 4th Monday of each month ONLY. Walk-ins start at 1 PM with no appointment needed. First come, first served. SHIP is a program of the Illinois Department on Aging.

Open Enrollment:

October 15th - December 7th

Oct. 15th – Dec 7th is the annual Open Enrollment Period to review and switch Part D drug plans. For help, call ARC SHIP 309-888-9099 ex. 3, after Sept 20th to set an         appointment between Oct 15-Dec 7th. You do not have to be a member at ARC to set an appointment.  Last year ARC SHIP Medicare Counselors found over half of those assisted in reviewing their current drug plan could save if they switched plans for the next year. Annual savings for this group if they switched, totaled close to $39,000.  People indicated it was easy to understand and to switch with the assistance of SHIP. ARC SHIP counselors, at no cost, will provide private appointments for individuals and couples to compare their current drug plan for 2019 with all other options. Counselors can provide detailed, printed copies of the explanations including costs, best pharmacies and plan specifics. If desired, assistance to switch to a    different preferred plan is provided. Drug plan   comparisons are also available for those new to Medicare by the end of the year and to those previously on Medicare and enrolling in a drug plan for the first time. Important: Medicare Advantage Drug Plans- those already enrolled or wanting to consider this type of plan comparison, explanation must set an appointment early. No Medicare Advantage appointments are available after November 21st.


​​​​​Hours of Operation

6:30 AM - 7:00 PM, Mon. - Thurs. 

​6:30 AM - 4:00 PM, Fri.

8:00 AM - Noon, Sat.