PDF-viewing capability required

*See calendars for program dates & times*

Phone: 309-888-9099

​​​​​Hours of Operation

6:30 AM - 7:00 PM, Mon. - Thurs. 

​6:30 AM - 4:00 PM, Fri.

8:00 AM - Noon, Sat.


senior health insurance program offerings


May 14TH, 10:30 in the auditorium

Are you new to Medicare, or you will be soon? Or would you like to learn more about the basics of Medicare? Consider attending this session offered by the Medicare Senior Health Insurance Program (SHIP) Counselors at ARC. Register for the free session by calling ARC at 888-9099. You do not need to be an ARC member to attend.

We will cover the basic concepts listed below, followed by an opportunity for questions:

Medicare Part A & B - the costs and benefits, what Medicare covers and does not cover, enrollment steps, deadlines not to miss, and explanations of secondary insurance options. These explanations will include Supplements, Medicare Advantage, and Part D drug coverage.

Coming Next: We anticipate offering additional Medicare presentations in 2020, including one in the fall focusing on Part D drug plans. These dates will be announced once they are scheduled.

Please note, as explained in the adjacent “SHIP Corner” article, that SHIP is a program of the State of Illinois Department on Aging. There is no insurance company affiliation and the presentations are not a sales promotion.

About SHIP

​SHIP counselors are trained, certified, and experienced in offering one-on-one information for all aspects of Medicare, health insurance and drug plans. A program of ARC, SHIP provides assistance, explanations, and plan comparisons. There is never a cost, sales, or any insurance affiliations.

SHIP is especially helpful for those new to Medicare who are trying to navigate the system and meet deadlines or to anyone wanting to lower current insurance costs and understand options. Help is available by individual appointment at various times each month.  Call ARC at 309-888-9099, and a counselor will return your call to set an appointment.

Walk-in hours are available on the 2nd Thursday and 4th Monday of each month ONLY. Walk-ins start at 1 PM with no appointment needed. First come, first served. SHIP is a program of the Illinois Department on Aging.


More about Medicare’s Part D prescription drug plans

Question: I currently have a Part D drug plan and would like to know when I can change to another plan. Do I have that option at any time?

Answer: In general, someone who has Part D plan can only choose another plan during Medicare’s Annual Enrollment Period (AEP) October 15-December 7. Selections made during the AEP go into effect January 1 the following year. Appointments are available each fall with ARC SHIP counselors to help those with Part D select the best plan for the following year. This annual option to change is also available to anyone who has a Medicare Advantage plan that includes Pt D. However, there are a number of special circumstances when someone could qualify for a Special Enrollment Period (SEP) and could switch plans outside the outside the annual period. A few examples included moving outside a plan’s service area, qualifying for Social Security “Extra Help”, or residing in a long-term care facility. A SEP may also be available for someone who believes they were provided incorrect or misleading information when they enrolled in their current plan. Please contact SHIP if you would like to change plans and feel a special circumstance may apply.

Disclaimer: The questions and answers in this column are intended to provide additional understanding on relevant Medicare topics. For additional explanations specific to your situation, please call ARC and request that a SHIP counselor contact you. You may also utilize SHIP walk-in hours on the 2nd Thursday and 4th Monday at 1:00.